Things to know about a food and beverage audit

As a restaurant owner, it is your responsibility to make sure that you are serving clean, safe, and high-quality food and beverages, and that you are able to provide consistently outstanding service to your customers. The last thing you want to happen is for customers to have bad things to say about your food and service. A food and beverage audit can be helpful in preventing issues down the line. Think of it as a tool to determine and assess the quality of your food and service, and a way to identify any existing issues that need to be addressed. Here are more crucial things you must know about it:

• It is best conducted by an outsider – Successful food and beverage audits are usually performed by a third-party company, and you can have them planned without your staff knowing about them. Some providers of restaurant, hospitality, and bar solutions refer to it as ‘mystery shopping’, in which someone from the food and beverage audit service will act as a customer in your business to allow for an unbiased and objective evaluation and assessment of your business.

• Things to be analysed – A food and beverage audit can analyse many factors in your business, such as the quality of the food, service, and beverage, as well as the overall experience of dining in your restaurant. Your establishment’s atmosphere, look, and feel can also be covered when necessary.

• Your systems and processes will be evaluated, too – Your current processes and systems are part of the evaluation and review, so you can identify issues that may be causing gaps in your service. Food and beverage auditors will work with you to update and refine relevant functions, so you can reduce unnecessary costs, enhance the overall efficiency of your business, and enable smoother operations.

• Franchise assessments – If you are running a franchise, auditors will analyse your current structure and concept to identify the things that may need to be changed, as well as opportunities for improvement.